Do you charge for your services?

No we work for you for free! You pay exactly the same as you would book through directly with our lodges and guides.


How does payment work?

To secure your booking we require 50% deposit up to 90 days before your trip. The  50% remainder is due on the 90th day before your trip..


What payment methods can I use?

Currently we only have credit card payment available. Credit card payments are handled through a Paypal facility, however you do not need to login to Paypal to book.


Can I cancel my trip?

Yes, you can. Please see our cancellation policy.


What about cancellations due to weather?

You will be refunded in full when a whole trip is cancelled. Please see our weather policy.


How do I know my guide will be good?

We have a quality control process to ensure your guide will provide you with a memorable trip. To ensure your safety, and being able to guide legally in New Zealand, guides listed on Reel Escapes must be members of the NZPFGA or be able to produce a valid work safe certificate.

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